This Midwestern nonprofit, licensed by its home state as a Data Service Organization, collects policy, claims, and financial data from member insurers licensed to sell workers’ compensation insurance in the state. The information is used to develop an Annual Ratemaking Report and to provide other services to 250 insurance carriers statewide and to regulatory bodies.

The 50-person Company collects policy, claims, and financial data from all member insurers, and uses this information to develop their Annual Ratemaking Report and to process assigned risk applications on behalf of the state’s Assigned Risk Plan.

Throughout the year, the Company receives policy, claims, and financial data from the members. These documents need to be scanned and archived for audit and legal purposes. Information is collected from these files and combined with other data feeds as input to a data management system that was developed by a consortium of five rating bureaus.

The Company relied on its former document management system to help meet its obligations to both the state and its member carriers. The system was proprietary and difficult to maintain in their environment, but at least it worked. When the former system began having problems, the vendor was unable to resolve the issues.

The Company worked with a firm specializing in work process automation to devise a plan to migrate the Company’s knowledge assets from the existing document management system to INDICIUM DM.

INDICIUM DM’s Microsoft platform and open database support fit nicely with their existing Oracle database and was easy to integrate with their core business applications. Most importantly the staff can access exactly what information they need, when they need it.

Today, their INDICIUM DM system reliably and securely manages over 30M objects, adding an average of 12,000 pages daily. When documents are received in the mail room, minimal identifying information is entered into the Company’s core application, creating a fly sheet. This sheet accompanies the document stack to the scanning operation, where the software reads the fly sheet and automatically indexes and stores it in the INDICIUM DM system.